We hope you love your Sorsa piece. If, for any reason, it isn’t quite right, returns are accepted within 14 days of delivery.

Eligibility

To be eligible for return, items must be:

• Unworn and in original condition

• Free from signs of wear, damage, perfume or lotions

• Returned in original packaging

We reserve the right to deduct from the refund if packaging is missing or the item shows signs of wear.

Non-Returnable Items

The following items are non-refundable:

• Earrings (for hygiene reasons)

• Bespoke and custom orders

• Custom lengths

• Personalised or modified pieces

How to Initiate a Return

Please email info@sorsajewellery.com within 14 days of receiving your order to request return approval.

Once approved, items must be returned within 14 days.

Customers are responsible for return shipping costs. We recommend using a tracked service such as Royal Mail and retaining proof of postage, as Sorsa Jewellery cannot be responsible for items lost in transit.

For international returns, items must be clearly marked as “Returned Goods” to avoid additional customs charges. Duties and taxes are non-refundable.

Exchanges

If you would prefer an exchange, we are happy to offer this where possible.

Exchanges are processed as a return and new order. Any price difference will be charged or refunded accordingly.

We also offer store credit should you prefer to choose something else at a later date.

Refunds

Once your return is received and inspected, we will notify you of approval.

Refunds will be processed to your original payment method within 14 days of receipt.

Original shipping charges are non-refundable unless the item is faulty.

Faulty Items

If your piece arrives damaged or you believe there is a manufacturing fault, please contact us within 48 hours of delivery with photographs and we will resolve the matter promptly.