FAQ

Have questions? We have answers!

How do I place a bespoke order?

We'd love to create something just for you. Send us an email at info@sorsajewellery.com or a DM on Instagram to begin. You can also read more about our bespoke process here.

Where do you source your gemstones?

We work with trusted suppliers across the UK, USA, India, and Thailand. Building strong, transparent relationships is central to Sorsa, and we are continually refining and expanding our sourcing network to ensure both quality and integrity.

What materials do you use?

Every piece is made with natural, hand-selected gemstones, solid gold and pure silk thread. Gemstones chosen one by one, silk that softens with wear, gold that carries a UK hallmark. Nothing plated, nothing hollow.

Are your diamonds lab grown?

Yes, wherever we can. Lab grown diamonds are real diamonds: chemically, physically and optically identical to mined stones, just grown above ground. For us they're not a compromise, they're the reason we can make solid gold diamond pieces that feel genuinely attainable. Every diamond piece is UK hallmarked, and we're always happy to talk you through the stones in your design.

How do I know the quality of gold in my piece?

All Sorsa jewellery is hallmarked in the UK to guarantee gold purity. You'll find the laser hallmark on the clasp, which indicates the carat. You can learn more about hallmarking and symbols here.

Why are your beaded necklaces knotted on silk?

Each beaded necklace and bracelet is hand-knotted on silk, with a tiny knot between every gemstone. This centuries-old technique adds strength, stops the stones rubbing against each other, keeps them from scattering if the thread ever breaks, and gives the piece a beautiful fluidity when worn.

What happens if my jewellery breaks?

Silk is a natural fibre and, over time, wear can occur, especially with everyday use. We know accidents happen too (little hands, tangles, busy lives). If your jewellery needs repair, contact us at info@sorsajewellery.com and we'll guide you through our repair process.

How do I care for my jewellery?

To preserve the beauty of your piece, store it in its pouch when not worn, avoid contact with perfumes or harsh chemicals, and take it off before swimming or exercising. Silk-knotted jewellery should be kept dry.

How long will my order take?

Ready-to-ship pieces are dispatched within 2 business days. Bespoke gemstone designs typically take 2-6 weeks, depending on the complexity. Bespoke gold pieces, designed and made from scratch in solid gold, take 14-16 weeks.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary by destination and will be calculated at checkout.

What is your returns policy?

We accept returns of unworn, non-bespoke pieces within 14 days of delivery. Bespoke and customised jewellery is final sale.

Are your materials sustainable?

Sustainability is at the heart of Sorsa. We work with recycled and vintage gold wherever possible, and our designs are handmade in small batches to avoid waste. You can read more about our values here.