Privacy policy

PRIVACY POLICY

Who we are

Sorsa Jewellery Ltd is a fine jewellery brand based in London, England. This policy explains what personal information we collect when you visit sorsajewellery.com or place an order, and how we use it.

What we collect

When you place an order we collect your name, email address, delivery and billing address, phone number and order details. Payments are processed securely by our payment providers (such as Shopify Payments, PayPal, Apple Pay and Klarna); we never see or store your full card details. When you browse the site, cookies and similar technologies collect standard analytics information such as pages visited and device type. If you join our newsletter, we store your email address and your marketing preferences.

How we use your information

We use your information to fulfil and deliver your order, provide customer service and repairs, send marketing you have asked for, and understand how the site is used so we can improve it. We only send marketing emails with your consent, and every email includes an unsubscribe link.

Who we share it with

We share information only with the services that make the shop work: Shopify (our ecommerce platform), payment processors, delivery carriers, and our email provider. We never sell your personal information.

Cookies

We use cookies that are essential for the shop to function (such as your cart) and analytics cookies that help us understand site usage. You can control cookies through your browser settings.

Your rights

Under UK data protection law (UK GDPR), you have the right to access the personal information we hold about you, correct it, ask us to delete it, and withdraw consent to marketing at any time. To exercise any of these rights, email us at info@sorsajewellery.com and we will respond promptly.

Retention and security

We keep order information for as long as we are required to for tax and legal purposes, and marketing information until you unsubscribe. Information is stored securely through Shopify's infrastructure.

Changes and contact

We may update this policy from time to time; the latest version will always be on this page. Questions are always welcome at info@sorsajewellery.com.